Genuinely stuck on where to even start with this one. We need to build an internal AI agent to handle customer follow ups automatically, nothing too fancy at first but it needs to actually work reliably. Started looking into a custom AI development company but every website looks the same and none of them make it obvious who's actually good at building agent based systems versus just chatbots with extra branding. Budget isn't unlimited so I want to get this right the first time instead of learning through an expensive mistake. A couple things I'm trying to figure out: How to actually tell the difference between a company that builds real agents versus one that repackages basic automation tools Whether it's smarter to start small with one workflow or go bigger from the beginning If anyone has actually gone through this recently, would love to hear what worked and what you'd avoid doing again.
