Want to hire AI & Innovation Services? See real results from brands using conversational AI and what the right agency actually delivers.Forty minutes passed while a consumer was on hold. In only 90 seconds, a chatbot had the problem handled. That one event changed the attitude of the company towards help. This is a story that we've heard all too often. Beneath the surface, it is transforming the nature of the business-consumer relationship.It's silently shattering the customer/business relationship. All of this revolves on AI & Innovation Services.