• Although RMM is already powerful, it is developing rapidly. Emerging methods include machine learning to predict failures before they happen and recommend fixes based on previous behaviour. While third-party integrations and application programming interfaces (APIs) enable RMM to seamlessly integrate into larger IT systems, cloud-native platforms enable greater flexibility.
• What began as a tool for streamlining assistance has evolved into a strategic tool, particularly as businesses embrace remote-first and digital-by-fault models. Should you be using RMM?
