My best-in-class travel experience began with exceptional service at the Copa Airlines New York Office which went above and beyond my expectations. The difficulties of a multi-stop overseas journey I had planned once overwhelmed me. Everything changed because of something in the office. With sincere sympathy, the staff greeted me and helped me with every aspect of my trip, including choosing a seat and a potential route. The staff was very informed; they carefully reviewed my itinerary, addressed all of my inquiries, and even recommended more cost-effective and convenient travel arrangements. They also assisted me in signing up for the ConnectMiles reward program and explained how I would earn credits for every flight. I had never before felt that an airline genuinely appreciated my allegiance.
