I had to reschedule my flight from Shanghai to Frankfurt because of an unforeseen circumstance. After I arrived at the Lufthansa Airlines Shanghai Office without an appointment, my problem was fixed in fifteen minutes. The employee that helped me gave me a thorough explanation of the ticket difference and rebooking penalties, and suggested other routes that would work better for my timetable. The difference was that she was truly sympathetic and professional. What impressed me was how quickly they coordinated with the central reservation system to instantaneously confirm seat availability. I felt incredibly relieved and appreciated as a client when I left. For travelers who prefer to settle disputes in person, the Shanghai office offers a reassuring link between local service and worldwide travel complications.
