Since it was my first time traveling abroad by myself, I was anxious, but the Vietnam Airlines Melbourne Office gave me confidence. They gave me advice on what to bring in addition to walking me through the ticket and baggage regulations. I felt neither hurried nor judged. Grinning and eager to start my journey, I walked out of the office. When it's your first time traveling alone, that kind of assistance is really helpful. Their patience and friendliness are greatly appreciated.