I required special assistance at the airport because I had to go for medical reasons. I got everything organized with the help of the Etihad Airways Male Office. I was given special seating and a wheelchair since they told the airline ahead of time. Their assistance made the procedure go smoothly. They also gave me advice on the medical records I needed to bring. I felt valued and taken care of. My journey was made easier by their thoughtfulness and friendliness. They have my eternal gratitude. Well done to the entire male office staff.