The purpose of remote monitoring and management tools and PSA software is to deliver real-time device monitoring. Rather than actively identifying a defect or issue and attempting to pinpoint its location, RMM software can automatically alert technicians when a problem arises. This enables quicker replication and less impact on end users through remote support. RMM software management dashboards offer a single pane of glass view of the client portfolio of the service provider and the infrastructure elements of the IT department. This RMM central dashboard shows information on the number of virtual machines and cloud services, as well as open help desks and alert sheets for every customer and user.
