I recently went to the United Airlines Hong Kong Office to change my return flight to San Francisco. The employees were extremely patient and courteous, explaining my rebooking options to me in great detail. What struck me most was how open they were with fare differences and change fees. They even offered me a later flight that would cost me less and provide me with more time in Hong Kong. The experience was seamless and seamless, and I departed with refreshed tickets in my pocket and a good grasp on my schedule. Having someone take the time to walk me through everything in person made all the difference versus slogging through it on the site myself. Anyone struggling with convoluted changes to their schedule or close-together travel, I would urge you to make a visit to the office. Their professionalism and customer-centric orientation made a hectic experience feel worthwhile and effortless.
