Former employees are utilizing their login information to access customer networks. Either the RMM software itself contains malware, or one of the components it utilizes to carry out part of its operations does. Even best RMM tools and PSA software providers are susceptible to keylogger and brute-force attacks. When used against remote employees, these are very dangerous. Finally, social engineering attacks deceive your employees into disclosing RMM tool login information. In every case, a hacker will try to access your RMM software to launch a (far) more serious attack against your or your clients' networks. As soon as they enter, they may see all the information and tools that are available.
