|
|
|
Message Board >
What is the store’s policy on product returns
What is the store’s policy on product returns
Page:
1
disposablevape53
1 post
Aug 25, 2024
9:04 PM
|
The store's policy on product returns, exchanges, and Vape Online Store refunds is designed to ensure customer satisfaction while adhering to industry standards and legal requirements. Here’s an overview of a typical policy you might encounter:
Returns and Exchanges
Eligibility: Customers can return or exchange products within a specified period, usually 14 to 30 days from the date of delivery. To be eligible, the product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Non-Returnable Items: Certain items may be non-returnable for hygiene or safety reasons, including opened e-liquids, coils, and other consumables. Additionally, custom or personalized products often cannot be returned.
Process: To initiate a return or exchange, customers typically need to contact the store’s customer service team to obtain a Return Merchandise Authorization (RMA) number. They must then send the item back to the store using the provided shipping instructions. The customer is usually responsible for the return shipping costs unless the product is defective or the return is due to an error on the store's part.
Refunds
Processing Time: Once the returned item is received and inspected, the store will process the refund. This process generally takes 5 to 10 business days. The refund is usually issued to the original payment method used for the purchase.
Partial Refunds: In some cases, if the returned item is not in its original condition or if it is missing parts, the store may issue a partial refund. Restocking fees might also apply in certain situations.
Defective or Incorrect Products
Damaged Goods: If a product arrives damaged or is not what was ordered, customers should contact the store immediately. The store may provide a replacement or issue a full refund at no additional cost to the customer.
The store aims to make the return and refund process as smooth as possible, Vape Online Store ensuring that customers are satisfied with their purchase experience.
|
Post a Message
www.milliescentedrocks.com
(Millie Hughes) cmbullcm@comcast.net 302 331-9232
(Gee Jones) geejones03@gmail.com 706 233-3495
Click this link to see the type of shirts from Polo's, Dry Fit, T-Shirts and more.... http://www.companycasuals.com/msr
|
|
