Tech support has always been a huge burden for most companies. But all you have to do is to browse through the net for tech support newsgroups, iYogi has many of them, and then you can quickly realize that most customers don't even know how to put forward their questions. Mixture of different computers and other things makes any sharp and talented technician confuse and makes it impossible for them to resolve it. https://www.techwithgeeks.com/
