If your FamilySearch connection is not working inside Family Tree Maker Support , begin by checking your internet connection and confirming that your FamilySearch account credentials are correct. FTM Technical Support information can help users troubleshoot login, connection, and account-related issues. If the problem continues, avoid changing information in your family tree until the connection issue is understood. Check whether FamilySearch is accessible through its regular website and whether the problem occurs only inside FTM. FTM Technical Support can also provide practical guidance for users experiencing repeated connection errors or difficulty accessing FamilySearch features. Before troubleshooting connected services, keep a recent FTM backup available. Once the connection works again, carefully review information before accepting or transferring changes into your genealogy database.
