I visited the Emirates Airlines Budapest Office prior to my Sydney long-haul flight to get clarification on baggage restrictions and visa documentation in case of a layover in Dubai. The office staff provided me printed information regarding cabin and checked bag allowances as well as provided concise information regarding visa rules for Australian passport holders. They were knowledgeable and efficient, which eliminated a huge amount of stress. I was also struck by how professionally they dealt with other customers while I waited—always calm and concentrated. It's clear that the Budapest office is highly trained and dedicated to superior customer service. If you're traveling with Emirates and want additional reassurance before flying out, a visit to the office is more than worth it. They take extra steps to make travelers well-prepared. This kind of personalized service is not common in these times, particularly for so big an international airline.
