I contacted the Qatar Airways Boston Office to resolve a complicated baggage question for my family vacation, and I was exceptionally impressed. The office phone system efficiently connected me to a wise agent who carefully heard out our requirements—particularly about our oversize sporting gear. In short order, she outlined weight capacities, fees, and packing instructions so that we wouldn't get caught in surprise at check?in. She even gave me a printed outline of our baggage allowances and local contact numbers for additional help. When I subsequently visited in person to complete the tickets, the same agent welcomed me by name and processed the payment efficiently. Their attention to detail transformed what I anticipated to be a stressful experience into a smooth one.
